CRM - Customer Relationship Management

Streamline Business Procedures and Increase Profitability

Sales team implementing CRM, analyzing customer data on dashboard, capturing new leads, converting sales in Embrace ERP

Fully Integrated Embrace CRM Module

The Embrace fully integrated, full-featured Customer Relationship Management (CRM) module is a highly flexible, cutting edge solution, delivering comprehensive, out-of-the-box functionality, but can also be tailored to meet specific requirements and business needs.

Implementing the Embrace CRM module can dramatically increase productivity by helping to quickly identify premium sales opportunities, manage the sales cycle from start to finish, and constantly nurture the company’s most valuable asset – existing customers.

Embrace CRM uses technology to organize, automate, and synchronize business processes for sales, marketing, customer service, and support teams, as collaboration between colleagues is the key to success. CRM assists in finding and attracting new customers, nurturing existing customers, while reducing cost of sales, marketing, and customer service activities.

By leveraging the extensive power in the Embrace end-to-end business solution, the integrated CRM module provides clear, linked visibility across all sales, marketing, and support functions. The system is flexible, easy to use, and will help companies maintain their competitive edge by providing employees with software tools that increase productivity and solve problems, ensuring they are able to deliver superior customer service.

“Today, the software is utilized by 230 concurrent users who apply the full force of all the Embrace modules, including accounting, sales, inventory management, WMS, Supply Chain, Service & Maintenance Contracts, CRM, and ODBC solutions to bring greater efficiencies to our business. System uptime is 100%!”

  Alwyn Miller - IT Director

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